All return requests for unwanted items must be made within 10 days of receiving the order. A 20% restocking charge will apply plus any shipping and sale tax charges. Only sealed, unopened and UNUSED merchandise in its original packaging will be accepted.
All discontinued and clearance merchandise is non-returnable.
All custom order are non-refundable.
To receive credit and have unwanted merchandise picked up: FIRST -Call our customer service department at (281) 733-6080 and obtain a return merchandise authorization number (RMA). Your RMA (return merchandise authorization) number must be clearly printed on the outside of the box. No returns will be accepted without the RMA number clearly printed on the outside of the box. No returns will be accepted 30 days after an RMA number has been issued to you. Please ship your package with adequate insurance for the value of the contents. If your merchandise is lost or damaged while returning, CakeThings will not assume responsibility. Once a return package is received by CakeThings, a refund will be issued on your credit card, minus the 20% restocking charge.
Oops! Our Mistake-we shipped the wrong item!
First, call our customer service line at (281) 733-6080 within 5 days of receiving your package and we will correct our error. PLEASE do not ship the item back before calling and receiving an RMA.
CakeThings prides itself in packaging your orders with great care. However, sometimes damage occurs and we need to be notified promptly in order to serve you better.
Save your shipping box and packaging! It needs to be inspected by the carrier. Claims cannot
be made for damaged goods if the box is discarded. Call our customer service number at (281) 733-6080 to report damaged goods within 2 days of receipt of product. A return merchandise authorization will be given to you. A refund will be issued to you on your credit card when we receive the damaged goods providing all conditions of our return policy are met or we can ship out a replacement item.
Any order sent to a customer that is refused will be charged the shipping costs, including return shipping to CakeThings plus a restocking charge of 30%.